Customer Service Coordinator - Lakefront at Keystone

RPO Property Management – Lakefront at Keystone - Customer Service Coordinator

On-site | Monday–Friday, 8:00 AM – 5:00 PM

Location: Lakefront at Keystone - 9345 Delegates Row, Indianapolis, Indiana 46240

Industry: Commercial Real Estate / Property Management

Are you a highly organized, detail-oriented multitasker who thrives in a fast-paced environment? Join the

Lakefront at Keystone team as a Customer Service Coordinator, where you’ll play a key role in

supporting property operations, tenant services, and team coordination across our commercial real estate

portfolio.

Key Responsibilities:

• Support planning and execution of tenant and association events across the park.

• Provide administrative support to the management, engineering team, tenants, fitness center, and

on-site café.

• Provide excellent customer service through email, phone, and in-person interactions with tenants

and clients.

• Track and respond to tenant inquiries and service requests.

• Manage work order systems, access control, and conference room calendars.

• Maintain fitness center membership database and assist with billing.

• Track certificates of insurance (COIs) for tenants and contractors—ensure compliance.

• Oversee office supply inventory, mail handling, and package processing.

• Maintain and update vendor, lease, and contract files.

• Organize internal team meetings, events, and conference room bookings.

• Prepare monthly service documentation and support invoice processing for billbacks.

• Assist with accounts payable invoice coding and data entry.

• Track tenant energy usage from monthly engineer readings for supplemental units.

What We’re Looking For:

• College degree required. Upcoming college graduates encouraged to apply.

• Previous experience in commercial real estate or the hospitality industry is a plus.

• Excellent verbal and written communication skills.

• Strong work ethic and customer service skills.

• Strong attention to detail and organizational abilities.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Ability to manage multiple tasks under pressure and with minimal supervision.

• Team-oriented mindset and a proactive, solution-focused attitude.

• Comfortable working fully on-site, Monday through Friday.

If you’re someone who enjoys being the go-to person for problem-solving, coordination, and keeping

things running smoothly, we’d love to hear from you.

Please send resumes to LakefrontCareers@rpoperations.com.