Lakefront at Keystone - Customer Service Coordinator

 RPO Property Management – Lakefront at Keystone - Customer Service Coordinator On-site | Monday–Friday, 8:00 AM – 5:00 PM Location: Lakefront at Keystone - 9345 Delegates Row, Indianapolis, Indiana 46240 Industry: Commercial Real Estate / Property Management 

Are you a highly organized, detail-oriented multitasker who thrives in a fast-paced environment? Join the Lakefront at Keystone team as a Customer Service Coordinator, where you’ll play a key role in supporting property operations, tenant services, and team coordination across our commercial real estate portfolio. 

Key Responsibilities: 

• Support planning and execution of tenant and association events across the park. 
• Provide administrative support to the management, engineering team, tenants, fitness center, and on-site café. 
• Provide excellent customer service through email, phone, and in-person interactions with tenants and clients. 
• Track and respond to tenant inquiries and service requests. 
• Manage work order systems, access control, and conference room calendars. 
• Maintain fitness center membership database and assist with billing. 
• Track certificates of insurance (COIs) for tenants and contractors—ensure compliance. 
• Oversee office supply inventory, mail handling, and package processing. 
• Maintain and update vendor, lease, and contract files. 
• Organize internal team meetings, events, and conference room bookings. 
• Prepare monthly service documentation and support invoice processing for billbacks. 
• Assist with accounts payable invoice coding and data entry. 
• Track tenant energy usage from monthly engineer readings for supplemental units. 

What We’re Looking For: 

• College degree required. Upcoming college graduates encouraged to apply. 
• Previous experience in commercial real estate or the hospitality industry is a plus. 
• Excellent verbal and written communication skills. 
• Strong work ethic and customer service skills. 
• Strong attention to detail and organizational abilities. 
• Proficiency in Microsoft Office (Word, Excel, Outlook). 
• Ability to manage multiple tasks under pressure and with minimal supervision. 
• Team-oriented mindset and a proactive, solution-focused attitude. 
• Comfortable working fully on-site, Monday through Friday. 

If you’re someone who enjoys being the go-to person for problem-solving, coordination, and keeping things running smoothly, we’d love to hear from you. 

Please send resumes to LakefrontCareers@rpoperations.com.