Foundations of Real Estate Management

Friday, January 15, 2027 at 8:00 AM (EST) to Friday, February 19, 2027 at 4:00 PM (EST)

* Registration open until 1/7/27 at 11:00 PM (EST)

Foundations of Real Estate Management®

Foundations® is your first step into the world of commercial real estate management. This six-module course provides a practical introduction to the core principles and daily responsibilities of property professionals.

Through classroom instruction and interactive discussions, you’ll gain a solid understanding of how buildings operate, how value is created, and how effective management keeps properties performing at their best. Building tours are often included to give you real-world insight into how top-tier properties are managed in your area. The best part? The courses are taught by YOUR peers in the industry.

Who should attend? This program is designed for commercial real estate professionals with less than five years of experience, including junior or assistant property managers, administrative assistants, building engineers, and supplier representatives. Anyone interested in learning more about managing commercial buildings or pursuing a career in commercial real estate will benefit. More experienced professionals can also use the program as a refresher and to fill training gaps.

Whether you’re new to the industry or looking to strengthen your foundational knowledge, this course bridges the gap between on-the-job experience and advanced education.

Course Modules & Instructors: Locations will be announced soon

Introduction to Commercial Real Estate Management & Property Types- Tiffany Juline, Hendricks (01/15)
Creating Value & Protecting the Asset - Renae Polizzi, Hospitality at Work (01/22)
Accounting, Reporting & Budgeting - Abby Kichura, Lillibridge (01/29)
Building & Its Systems I - Jeff Hendrex, National Bank of Indianapolis (2/5)
Building & Its Sytsems II - Jeff Hendrex, National Bank of Indianapolis (02/12)
Property Services - Drew Stutzman, JLL (02/19)

Please note! To receive a print book, students must register by January 1, 2027. Otherwise, we will offer a digital book. The digital books are assigned to a learner’s email address and are accessible through an online bookshelf; they are not PDFs and cannot be downloaded to a learner’s computer or printed. The online bookshelf allows learners to make notes/annotations, highlights, and markups.

Course Registration

	Credits	Price
Member - Student Your registration covers the course manual and all six courses. Members, please sign in to receive your discounted rate.		$550.00
Non-Member - Student Your registration covers the course manual and all six courses.		$750.00

Sponsorships

Become a Lunch Sponsor—choose a date that works for you, and once registered, you’ll receive a calendar invite to join the students for lunch.

	Credits	Price
Sponsor a Student Are you passionate about continuing education? Sponsor a student to support their professional growth and help build a stronger, more skilled workforce in the CRE industry. This anonymously covers one student's tuition for the Foundations Course.		$550.00
Lunch Sponsor (01/15) Class 1/Modules 1, 2, 3: Introduction to Real Estate Management, Property Types, & Creating Value: Instructor Tiffany Juline Location 8425 Woodfield Crossing Blvd. Indianapolis, IN 46240		$500.00
Lunch Sponsor (01/22) Class 2/Modules 3 & 4: Creating Value & Protecting the Asset Instructor Renae Polizzi 101 W Ohio St. Indianapolis, IN 46204 (7th Floor Conference Room)		$500.00
Lunch Sponsor (01/29) Class 3/Module 5: Accounting, Reporting, and Budgeting Instructor Abby Kichura Location: TBD		$500.00
Lunch Sponsor (02/05) February 5, 2027Class 4/Module 6: The Building and Its Systems I Instructor Jeff Hendricks Location TBD		$500.00
Lunch Sponsor (02/12) February 12, 2027Class 5/Module 6: The Building and Its Systems II Instructor Jeff Hendricks Location TBD		$500.00
Lunch Sponsor (02/19) Class 6/Module 7: Property Services Instructor Drew Stutzman, JLL Regions Tower 211 North Pennsylvania St. Indianapolis, IN 46204 (Parking will be validated)		$500.00
Coffee Sponsor Provides Coffee for all 6 classes. We will purchase and deliver the coffee. This sponsorship does not include face time with students, as we need to start class promptly every morning to cover all the material. Thank you for your support!		$250.00

2027 FOUNDATIONS COURSE OUTLINE – BOMA INDIANA CLASS

9:00 AM – 12:00 PM: Class Instruction

12:00 PM – 12:30 PM: Lunch Provided by a BOMA Allied Member

12:30 – 1:00 PM: Property Tour

1:00 – 4:00 PM: Class Instruction

January 15, 2027

Class 1/Modules 1, 2, 3 – Introduction to Real Estate Management, Property Types, & Creating Value – Tiffany Juline

Location 8425 Woodfield Crossing Blvd. Indianapolis, IN 46240

Lunch Sponsored TBD

Chapter 1 – Introduction to BOMA International
- Welcome to BOMA
Chapter 2 – The Real Estate Manager
- A Day in the Life of a Real Estate Manager
- Property Management vs. Facilities Management
- Never Forget for Whom You Work
- Real Estate Companies
- The Management Agreement
- Fiduciary Relationship
- Understanding Your Owner’s Strategy
- Ownership Types
- Asset Management Options
- Real Estate Management Companies
- The Real Estate Manager as a Team Member & Leader
- The Real Estate Manager of Tomorrow…Today
Chapter 3 – Environmental, Social, and Corporate Governance
- Social Responsibility in Commercial Real Estate
- Triple Bottom Line
- ESG Fundamentals
- Environmental Issues
- Sustainability Measures
- Social Issues
Chapter 4 – Commercial Property Types
- Commercial Real Estate
- Medical Office Buildings
- Industrial Properties
- Retail Properties
- Mixed-Use / Multi-Use Properties

Class 1/Module 3 – Creating Value

Chapter 5 – Asset Management and Valuation
- Why Invest in Commercial Real Estate?
- Real Estate Ownership and Use
- Income-Producing Properties
- The Asset Management Cycle
- Risk and Return
- What is Asset Management
- Asset Management is All About Value
- Measuring Asset Value
- Approaches to Value
- Maximizing Asset Value
- The Asset Manager’s Actions and the Impact on Asset Value
- Thinking Like an Asset Manager
Chapter 6 – Acquisitions and Dispositions
- Buying & Selling
- Due Diligence
- Due Diligence: Step-By-Step
- Underwriting Budget
- Representing the Buyer, The Seller, or Both
- Estoppel Certificates and SNDAs
- It’s All About the Paperwork

January 22, 2026

Class 3/Modules 3 & 4 – Protecting the Asset – Renae Polizzi

101 W Ohio St. Indianapolis, IN 46204 (7^th Floor Conference Room)

Lunch Sponsored by TBD

Class 2/Module 3 – Creating Value Continued

Chapter 7 – Leasing and Marketing
- Leasing and Marketing
- The Brokerage Firm
- Markets and Submarkets
- Supply and Demand
- Product Type
- Property Class
- Measuring Your Building
- Measurement Standards
- The Leasing Process
- The Reale Estate Manager is Part of the Leasing Team
Chapter 8 – Tenant Improvements and Capital Projects
- Pre-Planning
- Tenant Improvements: Pre-Construction
- Tenant Improvements: Construction
- Capital Improvements
Chapter 9 – Tenant Retention and the Tenant Experience
- You Work for the Owner | You Serve the Tenants
- Tenant Retention
- Tenant Service vs. Tenant Experience
- Tenant Satisfaction
- Focus on Exceeding Expectations
- Defining Satisfaction
- Tenant Experience
- Soliciting Feedback
- What Drives Tenant Satisfaction?
- The Tenant Council
Property Tour I – Property Management Office

Chapter 10 – Insurance and Risk Management
- Everyone is a Risk Manager
- Insurance
- Insurance Terms
- Forms of Insurance
- Statutes of Limitations
- Types of Insurance
- Common Endorsements
- Additional Insureds
- Certificates of Insurance
- Best Practices to Manage COIs
- Incidents and Accidents
Chapter 11 – Emergency Preparedness
- Emergency Planning
- Impact
Chapter 12 – Safety
- Safety
Chapter 13 – Environmental Issues
- Environmental Issues
- Environmental Risk from Property Operations
- Asbestos
- Mold
- Underground Storage Tanks
- Mercury
- Sustainable Electronics Management
- CFC and HCFC Containing Refrigerants
- Indoor Air Quality
- Environmental Site Assessments (ESAs)
- Knowledge Overcomes Any Confusion

January 29, 2026

Class 3/Module 5 – Accounting, Reporting, and Budgeting – Abby Kichura

Location: TBD

Lunch sponsored by TBD

Chapter 14 – Accounting and Reporting
- What is Accounting?
- Accrual-Based or Cash-Based Accounting: A Fundamental Decision
- Internal Controls
- Collecting Rent Payment: The Accounts Receivable Process
- Delinquencies
- Paying Bills – The Accounts Payable Process
- Building Rapport with Your Accountant
- Types of Expenses
- Monthly Reports
Chapter 15 – Total Rent, Base Rent, and Operating Expense Recoveries
- Components of Total Rent
- Total Rent
- Base Rent
- Operating Expense Recovery Types
- Net Leases
- Hybrid Leases
- (Almost) All Leases are Different
- It Is the Same – But Slightly Different
- It’s About the Recovery Process – Not the Service Level
- Operating Expense Prepayments
- The Operating Expense Reconciliation
- Gross Ups
- Operating Expense Adjustments
- Miscellaneous Income
- General Services Administration (GSA) Leases
Chapter 16 – Budgets & Business Plans
- The Budget vs. The Business Plan
- The Budget

February 5, 2027

Class 5/Module 6 – The Building and Its Systems – Part I – Jeff Hendricks

Location TBD

Lunch Sponsored by: TBD

Chapter 17 – Buildings and Building Systems
- Building Systems in Commercial Properties
- The Building’s Skeleton: Foundations and Framing
- The Building Envelope: Facades, Roofs, Door, and Windows
- Site Work
- Building Automation Systems
- Americans with Disabilities Act (ADA)
Chapter 18 – Building Maintenance
- Repairs vs. Maintenance
- Maintenance and Asset Value
- Types of Maintenance
- Service Calls
Chapter 19 – Heating, Ventilation, and Air Conditioning (HVAC)
- HVAC
- Filtration and Air Cleaning
- Exhaust
- Humidity
- Pressure
- Air Distribution
- Space Temperature
- Return Air
- Heating
- Cooling Systems
- Types of Cooling Systems
- Energy Management and Efficiency
Chapter 20 – Domestic Water
- Domestic Water
- Types of Water Systems
- Valves
- Wastewater
Chapter 21 – Electrical Distribution Systems
- What is Electricity?
- Measuring Electricity
- Billing Details
- Controlling Electricity Costs
- Energy Star®
- BOMA Energy Efficiency Program (BEEP®)
- Value Creation vs. Cost Savings
- Plug Loads: The Overlooked Energy Hog
- Electricity Basics
- Components of the Electrical Distribution Systems
- Distributing Power Through the Building
- Circuits and Switches
- Lighting
- Back-Up Generators
- Emergency Circuits
- Abandoned Cable

February 12, 2027

Class 5/Module 6 – The Building and Its Systems – Part I – Jeff Hendricks

Location TBD

Lunch Sponsored by: TBD

Chapter 22 – Life Safety Systems
- Fire Protection
- Fire Alarm Systems
- Fire Alarm Panel
- Annunciator Panel
- Initiating Devices
- Notifications Appliances
- Training and Testing
- The Fire Sprinkler System
- Industrial Sprinkler Systems
- Specialty Fire Suppression Systems
- Portable Fire Extinguishers
Chapter 23 – Elevators and Escalators
- Elevator Systems
- Types of Elevators
- Elevator Maintenance
- Building Automation System Controls
- Security Monitoring
- Modernization
- Safety
- Lifts for Disabled
- Escalators
Chapter 24 – Roof Systems
- Overview
- Components of a Roof System
- Types of Roof Systems
- Roof Maintenance
- ANSI/IWCA 1-14.1 Window Cleaning Safety Standard
Chapter 25 – Parking Systems
- Types of Parking
- Structured Parking
- Surface Parking
- Choosing Asphalt vs. Concrete
- Permeable Pavement
- Lighting
- Electric Vehicle (EV) Charging Stations
- Pavement Markings
- Free vs. Paid Parking
- Parking Contractors
Property Tour II – HVAC Domestic Water, Fire Alarm, Fire Sprinkler, and Main Electrical Room
Property Tour IV – Engineering

February 19, 2026

Class 6/Module 7 – Property Services – Drew Stutzman

211 North Pennsylvania St. Indianapolis, IN 46204 (5^th Floor Conference Room)

Lunch Sponsored by TBD

Chapter 26 – Contracting for Goods and Services
- Contracting for Goods and Services
- The Bid Process
- Components of the Bid Process
- Service Agreements
- Terminating a Service Agreement
- Kickbacks, Vendor Gifts, and Other Ways to Get Into Trouble
Chapter 27 – Solid Waste Management and Recycling
- The Waste Stream
- Solid Waste Removal Costs
Chapter 28 – Janitorial Services
- Janitorial Service

Property Tour III – Elevators/Escalators, Roof Systems, Solid Waste/Recycling, and Janitorial Services

Chapter 29 – Landscaping and Snow Removal
- Landscape Management
- Art and Science
- General Landscape Management
- Landscape Options
- Tree Management
- Stormwater Management
- Interior Plantscaping
- Snow Removal
Chapter 30 – Pest Management
- Integrated Pest Management
- Threats from Pests
- Common Pests
Chapter 31 – Security
- Why is Security Important?
- Integrated Security Program
- Threat Assessment
- Risk Matrix
- Physical Security Program
- Environmental Design
Property Tour V – Parking, Security, and Pest Control

For More Information:

Sarah Kuester, CAE

Executive Director (317)632-4104

View Profile

LOCATIONS

Introduction to Real Estate Management, Property Types, & Creating Value - 8425 Woodfield Crossing Blvd. Indianapolis, IN 46240

Creating Value & Protecting the Asset - 101 W Ohio St. 7th Floor Conference Room, Indianapolis, IN 46204 (Parking will be validated)

Accounting Reporting & Budgeting - TBA

Building & Its Systems I - TBA

Building & Its Systems II - TBA

Property Services - Regions Tower - 211 North Pennsylvania St. Indianapolis, IN 46204 (Parking will be validated)